Order Enquiries

Frequently Asked Questions

I need to cancel my order?

If you need to cancel your order then please Contact Us. for cancelled orders only.

How will the Lockdown affect my order?

While we remain open during this lockdown please be aware that procedures and policies put in place to protect both our dedicated colleagues and amazing customers could mean that some orders could experience delays in dispatching. Our team is working as hard as they can to ensure that all products are shipped on time.

I made an error on my order can I change it?

Unfortunately we cannot amend orders once they are processed. You can try to cancel your order using the Contact Us reorder with the correct details.

Can I add to an order I have already made but have not received?

Unfortunately we cannot add products to an order where payment has been made. You would need to make a new order with the new items you would like to purchase.

New Orders

Thinking of buying from QLTSTORE ? But need a bit more information or help.

We have a wonderful team of people in our US customer services with a world of knowledge of all our toys and games, Contact Us today and let us help you.

Or call our Team on (877) 382-8937

Monday - Friday

9am - 5pm

Existing Orders

Thank you for shopping with QLTSTORE .

For information on your existing orders including:

Delivery enquiries
Change of address
Order updates

Please use the contact us form, or give them a call on (877) 382-8937

Please include your name and order number and a member of our US Customer Service team would be happy to help

Delivery

All our delivery options are only available on working days. We do not offer Weekend/ Public Holiday Deliveries

Free delivery for all US orders